1.Stock - In case of shortage of stock we may not be able to deliver you, your choice-able items. In that event either we will deliver you available products or contact you and ask you whether you will prefer to wait up to restocking of your choice-able item or we may initiate refund on being asked by you at your wallet of our site or at your bank account provided by you.
2.Delivery Cost - At the time of placing your order delivery charge will be levied which will be calculated based on your order amount, delivery location and time. The products or goods will be delivered subject to payment of composite cost including the cost of the products as well as the delivery charges.
3.Delivery Area and Time - At present our operation area will be throughout Burdwan town only. We will not accept any order outside Burdwan town for the present. Every ordered products will be delivered to preferred locations within 24 hours from the time of placement of the order. Save and except force measure the conditions like flood, act of God or pandemic like situation and situations beyond control of human beings.
4.Charges of delivery address - In case of change of delivery address or wrong mentioning of proper address, if the company incurred any extra cost to deliver the products in the preferred address in that case the same will be recovered / charged from the customer.
5.Duties and Taxes - Relevant Tax will be applicable in accordance with provisions of law of India be charged against the concerned goods/products.
6.Cancellation - Cancellation of any order placed through the website shall be accepted within 2 hours from the time of booking. No cancellation of the order shall be entertained on expiry of 2 hours from the time of placement of order.
7.For any kind of quarry please contact to our customer care.
8.Return - Customers are requested to inspect and judge about the quality and freshness of their ordered items at the time of delivery in presence of our delivery boy/staff. If you are dissatisfied about the quality and freshness of the products you can return the item to our delivery boy within 30 minutes from the time of received of the items. After expiry of 30 minutes from the time of delivery no return shall be accepted. All return item must be unused and with all original tags and levels attached therein.
9.Process of Return - Customers are requested on dissatisfaction of quality and freshness of the vegetable items fruits items, fish, meat and dairy products return the same within 30 minutes from the time of delivery either handing over the particular item or items to the delivery boy or call at the designated number informing the reason of return or raise a return request putting the photographs of the item through What’s App number or email. After expiry of 30 minutes return request raised by any customer shall not be entertained.
10.Refund - Immediately after arriving of the return product at our ware house, refund process shall be initiated and the cost of the product shall be return either to the wallet account of the respective customer at our site or to the bank account of the respective customer within 24 hours. No refund in the mode of cash shall be entertained in any circumstance.
11.For all types of quarry and question in respect of return and refund policies please feel free to contact us.
12.Our website shall not be use for any unlawful purpose to cause harassment to others, for doing libelous act, to give threat and harm others, to spread vulgar, obscene otherwise objectionable materials, if anybody use our website for any type of unlawful act as mentioned herein above shall be punished in accordance with the provisions of law of India for committing breach of relevant laws, regulations.
13.On enquiry by the company the customer shall co-operate by providing true and correct information. Company reserves the right to verify the authenticity of the information provided by you at any point of time. In case on verification if it is detected that the information are false in that event company reserve the right to reject the registration and debar the respective customer from enjoying the service of the website and/or other affixed website of the company without prior intimation.
14.By registering in the website of the company as customer you have authorised the company to contact you for any transaction purpose in relation to your order and account.
15.Customers will enjoy the services available on the site of the company as well as transaction through the website at their own risk. In case of any kind of loss what so ever suffered by the customer due to negligence of carelessness on his/her/their part company shall no way be liable for the same before any court of law or legal authority.
16.Colour of the original product may vary from the colour of the item shown in the website as sample.
17.Modification of terms and Conditions - Company reserve the right to change, alter, modify and modify the terms and conditions of use of the website without any prior notification as per demand of the situation and demand of provisions of law. Customer shall have the liability to decide whether they shall continue or discontinue the service on and under modified terms and conditions of use of this website.
18.Governing Law and Jurisdiction - In case of any dispute or difference which may arise in connection with these user agreement, shall be referred to arbitration to the nominated by the company and the decision of the said Arbitrator shall be final and binding. The sit and venue of the arbitration proceeding shall be at Burdwan Town under P.S. Burdwan Sadar, Dist. Purba Bardhaman. This clause shall be deem to be submission to the jurisdiction under the Arbitration and Conciliation Act, 1996 including its statutory modification, amendment and reenactment. This user agreement shall be enforced and interpreted in accordance with the provisions of law applicable in India.
19.To avail the service of the company every customer is required to register himself or herself by providing correct information on the format and shall create an account. Immediately after registration, the website shall provide login in I.D. along with password. Customer shall remember their respective log in I.D. and password confidentially to access his/her account as well as to place order for product through the website of the company.
20.Pricing - All the products listed on the site will be sold according to the price listed therein at the time of booking the order. The cost of the product in case of COD shall be collected before delivery of the product at the location preferred by the customer.